Phone Call Recorder

Music on hold

Music on hold (MOH) refers to the business practice of playing pre-recorded music to fill the silence that would be heard by telephone callers that have been placed on hold. It is especially common in situations involving customer service. Most MOH systems are integrated into a businesses telephone system via an audio jack on the telephone equipment labeled "MOH". The source of the music is usually from CDs or digital files such as MP3, but some older systems may still use cassette tapes (sometimes employing endless-loops), or reel-to-reel tape players. Benefits of music on hold may include the following, if properly configured: Assures the caller that their call is still connected; Assures the caller that their call is important and will be answered as soon as possible; Entertains the caller, which gives the impression that the time spent on hold is shorter than what it really is; Informs the caller of his place in queue and the approximate length of time until his call will be taken; Informs the caller of information about the company, such as store hours, locations, or services; Informs the caller about promotions or new products; Informs the caller about options to leave the on-hold system, such as pressing a key to leave a voicemail or to be transferred to a different department.

List of telephony terms:

3gpp - a-law - abbreviated dialing - adsl - ani - answering machine - apn - automatic ring back - b-channel - baud - bell 202 modem - bit rate - bonding - bri - busy signal - cable modem - call-progress tones - call accounting - call capture - call forwarding - call originator - call park - call pick-up - call transfer - call waiting - call waiting deluxe - called party - caller id - caller id spoofing - calling party - carrier wave - cbr - ccitt - cdma - cdma2000 - cellular repeater - celp - channel - clec - clock rate - codec - collect call - conference - conference call - crc - csd - d-channel - data compression - device driver - dial-up - dial - dial tone - direct-inward-dialing - direct distance dialing - distinctive ring - dnis - dsl - dsp - dtmf - dtr - duplex - echo cancellation - edge - extension - fax - fcc - fdma - fidonet - follow-me - g.711 - g.723.1 - g.723 - g.726 - g.lite - gprs - gps - gsm - h.323 - harmonic - headphones - hscsd - hspda - iad - idsn - internet call waiting - isp - ivr - jack plug - local loop - long distance - microcontroller - mobile phone - modem - modulation - mu-law - music-on-hold - night service - off-hook - on-hook - pabx - pager - payphone - pbx - pcm - pots - prank call - precise tone plan - pstn - pulse dialling - push to talk - ring modulation - ring tone - ringback - ringing signal - rj11 - roaming - serial communications - serial port - signal noise - sim - simplex - sit - sms - softmodem - switchboard operator - tapi - tdma - telecommunications - telemarketing - telephone - telephone call - telephone card - telephone company - telephone exchange - telephone line - telephone number - telephone numbering plan - telephone operator - telephone switchboard - telephony - tts - twisted pair - umts - v.32 - v.32bis - v.34 - v.42bis - vbr - vertical service code - voicemail - voip - vox - wap - wav - wi-fi - wimax - wire