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Please read the following questions and answers. You can save your time not asking the same question that was already answered.

Frequently asked questions.

• Program does not work at all, please advise
• I know my modem is voice, but ModemSpy keeps saying it does not support voice features. *
• All other programs work just fine! I can send/receive faxes, connect to the Internet, but your program does not work.
• Modem Spy records incoming calls automatically, but does not record outbound calls.
• I can record calls manually, but Modem Spy does not record incoming calls automatically.
• What modem would you recommend to buy in order to get the best results?
• There is a small click before recording. How to get rid of it?
• The recording has a lot of static. How to fix it?
• Do I need to keep computer on all the time?
• How to delete Modem Spy icon from system tray area (near system clock)?
• Caller ID does not work. How to fix it? **
• I have ADSL, DSL, Cable modem. Can I use Modem Spy?
• Modem speaker is always ON when recording. How to make it silent?
• Line In Use indicator is always ON on my telephone. How to get rid of it?
• Call waiting does not work when Modem Spy is recording. How to fix it?
• Will Modem Spy work with my <MODEM-NAME>?
• The other person does not hear me when I am recording phone conversation. How to fix it?
• What telephone adapter should I use in order to record phone calls using sound card? *
• Modem Spy stops recording in the middle of conversation. How to fix it? ***
• Registration key is not accepted by software. *****
• Help file could not be opened under Vista.
• I lost my unlock code, where to apply for new one?

Should you require further assistance with Modem Spy, please feel free to send us a message. Your comments and suggestions are welcome. We love to hear from our customers!

Subject	General question Partnership Feature suggestion Bug report
The product you are using	Modem Spy Pro Modem Spy
	Please give us your name and email address. Check your email address twice if you want to receive our reply.
Your Email
Your Name
How did you find out about this site?
Modem name 56k and v90 are not names
Modem Spy version you are using ( Select Help/About menu item )
Operating system	Windows 95 Windows 98 Windows Me Windows NT 3.xx Windows NT 4.xx Windows 2000 Windows XP Windows Vista Windows Seven Other
	Now you can type in your message. English only, please.
Your message
	Please provide us with a copy of program log if you report a problem (optionally). Select File/Start Logging menu item, try to record phone call or perform another action, so we can see the problem in a log. Select Edit/Copy menu item in Log window, then right-click on a field below and select Paste menu item.
Program Log ( Select File/Start Logging menu item )
Type the security code:

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